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FAQs
Everything you need to know about our vans: sales, rental, and design. Explore our FAQs for quick answers
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Where are you located?We are located in Quebec City.
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What are the rental conditions?To rent one of our camper vans, you must be at least 21 years old, have a valid driving license and accept our rental terms and conditions.
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Am I insured when renting a van?Yes, our rental vehicles are covered by insurance offered by the Outdoorsy platform. You have three different protection options which vary the deductible as well as the optional protections included.
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What kitchen equipment is included in the rental?Our vans are designed to allow you to cook good meals, no matter where you are. Among the equipment included we find a two-element hob, Nespresso coffee maker, toaster, air fryer. Crockery is also provided in all our rentals.
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Can I bring pets?Of course, our vans allow pets! However, an additional cleaning fee of $40 is required when you bring your animal companion. See our blog post for advice on traveling in a van with pets
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Where should I collect the van?Possession takes place directly at our premises. A member of the Van Quest team will welcome you on the day of possession to show you how the van works.
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Do you offer delivery?Yes, we offer delivery to several locations in Quebec. Refer to our reservation page for prices and conditions. You can also contact us for more information.
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What are the rules for your Instagram contests?This competition is organized by Van Quest, located in Quebec. Non-association with Instagram: This competition is in no way sponsored, endorsed or administered by, or associated with Instagram. Competition Period: The start and end dates of our competitions are displayed in the competition publication. Eligibility: Open to residents of Canada who are 21 years of age or older as of the date of entry. Van Quest employees and their immediate family members and those living in the same household are not eligible to participate. How to Enter our Instagram competitions: To enter, participants must follow @vanquestqc on Instagram, share the competition post in story by tagging @vanquestqc, and tag a friend in a comment on the competition post. Only one entry per person. Winner Selection: The winner is chosen at random from all eligible entries received. The draw is carried out by a partner to ensure the impartiality of the choice of the winner. The decision is final. Winner notification: The winner will be announced on the @vanquestqc Instagram profile and notified by direct message on Instagram within the day following the draw. Winner must respond within 3 days to claim their prize. Prize Claiming: Prize claiming instructions will be provided to the winner upon notification. If the winner does not claim the prize within the allotted time, a new winner will be selected. Delivery of the prize: The prize will be given to the winner at 540 rue de l'argon (Québec).
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